Shipping policy

Personalized Products

All of our products are personalized and made especially for you. Because each order is unique, we need additional time to prepare your personalized design before production can begin.

How Your Order Works

After you place your order, our designer will carefully prepare your personalized project based on the information and details provided during checkout.

Once the design is ready, we will send it to you for approval. Production will begin only after you have approved the final design.

Please keep an eye on your email after placing your order and respond to our design approval request as soon as possible. The time it takes to approve the design may affect the overall processing and shipping time of your order.

Production & Shipping

Once you approve your design, we will move your order into production.

After production is completed, your order will be carefully packaged and shipped to the address provided at checkout. You will receive a shipping confirmation with tracking information once your order has been dispatched, where tracking is available.

Please note that the estimated delivery time begins after your personalized design has been approved and your order has entered production.

The complete order process includes:

  • Design preparation
  • Customer approval
  • Production
  • Packaging and shipping
  • Delivery

As our products are personalized and made to order, processing times may vary depending on the complexity of your project and the time required for design approval.

Please Check Your Email

Communication during the design approval process is an important part of your order. Please make sure that the email address provided at checkout is correct and check your inbox, including your spam or junk folder.

If we are waiting for your approval, your order will not move into production until the design has been approved.

Shipping Delays

While we do our best to meet the estimated processing and delivery times, shipping delays may occasionally occur due to circumstances beyond our control, including carrier delays, weather conditions, customs processing, or other unforeseen events.

If you have any questions about the status of your order, please contact us and we will be happy to help.